- The cutting for shoes whether is big or small is based on comfortableness after our staff test the shoes, and might adjust after received feedback from customer. This is only a suggestion/advice but is not valid as reason to return if customer can not fit.
- Customer can request to change size but need to pay for the postage incurred, we are sorry about this as our margin not allow us to absorb the postage.
- The shoes might have tag or label 1,2,3,4,5, please take note that the size only for factory reference because size 1 may be 35 or 36, so please refer to size Euro only.
- we open pre-order for those shoes with code NYX. You can pre-order if the size sold out by email to us the code, size you want & where to post.
- Once payment received we will place order for you.
- The total quantity of the shoes will show on the website
- To know the particular size stock is available, just click the size at the bottom and select the size you want from product page. After that, add the product to cart, if you managed to add to cart mean the size is available. If the size is sold out, the system will inform you.
- Please be informed that if the title written small cutting means you are advise to choose one size bigger, example if you normally wear 36 should take 37.
- Please note that the size is fixed by the factory and it might be slightly bigger or smaller than the table, we cannot guarantee the size is suitable for you compare with what you normally wear. Anyway, it normally follows with the standard size with 0.5cm variance. If the cutting is obviously big or small which we know from customer feedback, then we will try our best to indicate.
- The example of the shoes measurement as below, we take the longest part from front to end, below shoes size is 38 with 24cm length. If you are very particular with the size, please leave message ate the comment part below the shoes asking for the actual length and our customer service will reply you as soon as they have completed the shipment of the day.